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Missmojo25
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New remote for V+ box

Tried to ring but can’t get through to speak to anyone no matter which option I use, I need a new remote as buttons on forward, back, pause and play not working. Please can someone help. Many thanks in anticipation 

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Superuser
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Re: New remote for V+ box

select the tv faults option, let it run any tests it wants, eventually a human will answer






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vircom
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Re: New remote for V+ box

I believe you could get a free upgrade from V+ to a V6 box. If you are interested try calling the thinking of leaving team and seeing what they can offer. They deal with more than leaving.
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Missmojo25
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Re: New remote for V+ box

Hi,

Thanks for your kind reply, tried the faults option, no human, just cut off when advised tests had been run and no faults found

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Forum Team
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Re: New remote for V+ box

Hi Missmojo25,

 

Thanks for posting!

 

I'm sorry to hear you're having trouble with your remote control.

 

You'll need to persist in calling through to our team to get a replacement remote control. If you continue to experience issues getting though let me know and I'll see what I can do to help.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Missmojo25
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Re: New remote for V+ box

Hi Josh,

Thanks for your reply, I have been very persistent just can’t speak to a human, tried every option, go through the motions but no human voice, need help please

Thankyou

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Forum Team
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Re: New remote for V+ box

Hi Missmojo25,

 

No problem, I'll see what I can do to help.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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