New remote control needed

[Anne9]

I need a new remote control for my TIVO box. It’s not the batteries, it’s definitely the remote as some buttons work and some don’t. Can someone help me with this?

[Anne9]

I need a new remote control for my TIVO box. Can someone help with this?

[Ernie_C]

Try here:

https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app

[Anne9]

No that doesn’t work. It says the site (for ordering new remotes) isn’t working at the moment

[newapollo]

Hi Anne9,

I have that same problem using Chrome, however it works using Firefox and Chrome browsers.

You can also order the remote by logging into your online account at the top of the page (My Virgin Media) and clicking on check service status status, then clicking on the TV tab > the remotes not working  and selecting your TV box 

[Zach_R]

Hi @Anne9,

Thank you for your posts and welcome back to our community forums. We're here to help.

I am very sorry to hear that you've had some issues with your TV remote and that you require a replacement. Have you been able to order one since your posts, or do you still need our help with this today?

Thanks,
 

[Anne9]

Hi Zach

All sorted thank you. I ordered a new remote by using the text option.

[David_Bn]

Thanks for the update @Anne9, 

Do feel free if you need any further assistance from our Community Forums, and keep us updated with the arrival of the remote control

Kindest regards,

David_Bn

[Anne9]

New remote has arrived as promised. Thank you all for your help.

[Zak_M]

Brilliant new @Anne9. 

Thank you for coming back and letting us know, If we are able to assist you further then please do feel free to reach out once again. 

Kind regards,

Zak_M