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Denise7
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New TiVo box

I received a letter marked Important Information which says my 90 year old mother needs a new box by tomorrow 28th February and after a number of phone calls it hasn’t arrived. Will she loose channels or what? TV is her life and I don’t know what to do next!

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Very Insightful Person
Very Insightful Person
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Re: New TiVo box

if she is using one of the old boxes they will stop working at some point. I'm not sure of the date.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team (Retired) Tom_S
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Re: New TiVo box

Hi Denise7, welcome to our community forums.

 

Are you still waiting for a replacement TV box? Has the replacement box been arranged for her? If so what method of installation has been chosen? If it is a self-install then you should have been provided with a delivery date for the equipment, if it is a manned install you'd have been provided with a day and timeslot for when an engineer would bring the equipment and install it for her.

 

Thanks,

Tom_S

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