Fairly new to Virgin having a Hub 3 and V6 box installed in August. We lost internet a month or so ago resulting in a call to support who said some settings had been changed and got us back on line remotely in minutes. since then we have had a C133 error on our TV.
Going to Help & Settings on the TV >>Network>>Connect to Virgin Media Service now always gives Preparing - OK, Connecting - Failed whist negotiating. More Info gives - There is a problem with the connection (N17).
Going to View Network Diagnostics >>Test connection gives -
Port Configuration ....Failed
Port Configuration test gives -
The ports listed below need to be opened on your router. TCP port 80, 8080, 80, 7287,7288,8081
For more info review your router manual or contact your ISP.
DNS resolution test failed, If your DNS address were automatically received from a DHCP server, review your router manual or contact your ISP
This is all a bit above my pay grade! Is there something I can do simply in the Hub 3 setup or should I call this in?
Well I bit the bullet and called the helpline! Spoke to a very helpful lady who reconnected my V6 box to the Hub3 by wifi rather than ethernet cable and all is resolved. So far I've been impressed with service as both my issues have been resolved with a minimum of drama!