Welcome to the forums and thank you for your post. I'm sorry that you've been having issues with your TV service.
I've had a look at the backend of your services and it looks like there may be a mismatch. I'm going to send you a private message to clear account security so I can work to resolve this for you. Please head to the purple envelope in the top right corner to respond.
Thank you for reaching out to us with your concerns, as well. Sorry for any issues you've experienced with your services.
I've been unable to locate an account linked to the details you've used to sign up to our forums. Could you please confirm whether you're referring to the same account described by DebsMadCat above, or whether you have a separate account?