I've had a Network Availability C130 message on my Tivo box since yesterday and the green light under the heart symbol is constantly flashing. This has meant no on demand service and the TV Anywhere app can't connect to my Tivo box. I've run the TV box test from the service status page & tried a few resets but with no success. Any help or advice would be greatly appreciated. Thank you
Thanks for your message. There doesn't appear to be any issues in our area & I have a V+ box in another room which is working normally with catch-up & on demand. It looks like I am going to have to call for an engineer, if they have to replace our Tivo will we lose all our recordings? That would not be good!
Thank you for getting in touch, I still haven't got around to phoning 150 for support so I'm hoping you can assist me
I did some tests last night & within the network settings of my Tivo box it is showing cable unplugged. This isn't the case and to double check my network connection was OK I tested the two network connections I have available & both work on the PS3 I have setup on the shelf below. When connected to the Tivo box there's just no life from the Ethernet connection at all (no lights flashing).
I'm not currently at home so won't be able to check anything else until after 5pm.
If there's anything you can do/ suggest I'd be very grateful. I'm wondering whether the network card inside the Tivo has died?
I have taken another look and the box still shows as 'offline'. It could be due to the fault or it may just be switched off. Given the error your getting I would be happy to arrange for an engineer to call out and fix this for you.
I will send you a private message with further details Look for the envelope icon above.
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