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NancyR
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Netflix not working on V6

Ever since we switched from Tivo to V6 I haven't been able to watch Netflix. I keep getting the following error message. 

'Netflix loading...
Please wait a moment and try starting Netflix again.'
(V312).

Spent ages on the phone to Customer Services over Xmas but still no luck. Ideas gratefully received. The V6 box is connected wirelessly to the Superhub.

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Message 2 of 11
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Re: Netflix not working on V6

Hello NancyR,

 

Welcome to the community.

 

I'll need to confirm the following information.

  • Please confirm if the DNS server addresses is 194.168.4.100  194.168.8.100, you can check this by going to  - Home - Settings -  Network - Network Status.
  • Please reboot both superhub and V6 then on your V6 disconnect from your home network and reconnect using the password on your Superhub.

Please let me know how you get on.

Rose
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NancyR
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Message 3 of 11
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Re: Netflix not working on V6

Hi Rose, 

Thanks for getting back to me. 

I've checked the DNS server addresses and they match those in your email below.

I've also tried rebooting both the superhub and the V6 and reconnecting the V6. 

The other apps (e.g. You Tube and Iplayer) work fine but I'm still getting the same error message on Netflix (Application loading - try again later (V312)). 

Can you advise as to what next steps I can take?

Many thanks,

Nancy

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Message 4 of 11
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Re: Netflix not working on V6

Hi Nancy,

 

Thanks for getting back to me.

 

I'll need to get this raised to the relevant team for further investigation.

 

Once I have an update then I'll be back in touch and please let me know if it begins working in the meantime.

 

Speak soon

Rose
Forum Team


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DiSmith
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Message 5 of 11
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Re: Netflix not working on V6

Hi Nancy,

 

Have Virgin got back to you at all since Thursday?  I have the same problem as you.  I've also posted on the forum but nobody has replied.  Wish I'd kept my old box!  If you've managed to get your Netflix working, please share :-)

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NancyR
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Message 6 of 11
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Re: Netflix not working on V6

Hi Di,

No, I haven't heard anything since Thursday. It is so frustrating. Like you, wish I'd kept my old Tivo box! I'll certainly let you know if we do find a solution.

Nancy

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NancyR
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Message 7 of 11
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Re: Netflix not working on V6

Thanks Rose. That would be great as we're still getting the same error message.

Kind regards,

Nancy

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TSH1
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Message 8 of 11
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Re: Netflix not working on V6

Any news? I'm just started having problems with my Netflix not loading the programmes. Loads to 20 or 24% then just hangs. Wish I'd kept the old TiVO now. V6 was good... At first.
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NancyR
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Message 9 of 11
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Re: Netflix not working on V6

Hi Rose, 

Please can you provide an update on this? We're getting increasingly frustrated as it's been several months now and we have a new box with less functionality than the old one!

Is there anyway you can send an engineer to look at this on site?

Many thanks,

Nancy

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Message 10 of 11
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Re: Netflix not working on V6

Hi Nacy,

 

Thanks for the message.

 

This is still under investigation I'll just pop you a message to discuss this further so if you click on the purple envelope at the top right of the screen you will find another message from me in your inbox.

 

Speak soon

Rose
Forum Team


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