I know this is an old thread but still have new comments, sorry to jump on and pls say if I should start a new one
I have *never* managed to get Netflix to work thru our TiVo box. First tried last summer 2018 and it just wouldn't go to the log in screen, just showed the logo, sat there for ages, then said it couldn't connect. We used to view Netflix thru the Wii but support for Wii ended last month so back to virgin and can't make it work. Can view thru computer etc but can't even get to the log in screen on the TiVo. Is there anything we can try? I have viewed the "further information" when the cannot connect message comes up, but it seems all the checks are fine, so no wiser about what the problem is. We can access iPlayer etc fine.
Thanks for your post and welcome to the Community. I'm sorry to hear about the issue you are having.
Checking the stats on your box, some are showing up in red meaning we are going to need to get an engineer out to you.
The issue showing may not resolve the fault you are having but we can't go any further with diagnostics until this is sorted.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.