We've just recently got Netflix, but it is virtually impossible to watch whether through channel 204 or on the App as it constantly stalling and coming up with the following message.
"We're having trouble playing this title at the moment. Please try again later or select a different title"
and the following error message 'tvq-pm-100 (3.3.-302)'
When it freezes I can see that the 'Online LED' (second from left) starts to flash, and I can't restart the programme until its solid again.
I do not have this problem playing Netflix through my PC (wired ethernet), or mobile device (wifi), so I am assuming it is the Tivo. I have switched the Tivo fully off and on again, but no difference. Are there any other settings I need to adjust?
Already gone through two hoops. 1st call on Thursday suggested it was because of peak time - yeh whatever 2nd call on Friday suggested there was a problem in my area (although not reported on the service check) and would be cleared in 24 to 48 hours, although couldn't tell me what that problem was.
I'm expecting the 'switch it off and on again, run a test etc'. conversation, but was hoping to by-pass that and get to the nitty gritty.
Maybe I should go straight into the 'I want an upgrade to my Tivo'
Just thought I'd give you all an update as to what's happened.
After another difficult conversation with customer service, and batting away a lot of their 'excuses by numbers', e.g. peak time, problem in your area, etc., and being very insistent on where and why I thought the problem lay in the TIVO, they arranged an engineer to visit today.
Said engineer turned up, story told and sequence of events laid out, TIVO replaced with V6, no trying out Netflix, no testing, bish bash bosh.
Now I wasn't here when he came, my daughter dealt with him, so don't know if he knew about this issue already, therefore already knew the solution, but it couldn't have gone better if i'd planned it. V6 works like a dream, really fast, and so far no Netflix issues
I also got my Superhub upgraded as well, which was a bonus