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JaMa
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Netflix issues

Hi

netfix keeps dropping off. Has been for months now. See quite a few have this problem. 

What is the fix please? I’m not very tech savvy!!

 Thanks 

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Re: Netflix issues

Hi JaMa, 

 

Thanks for your post and welcome to our community 🙂

 

Sorry to hear you're having some issues with Netflix, 

 

Can you confirm if you're accessing this through a TV box? If so, which one?

 

Can you access it on a computer/ laptop?

 

Alex_Rm

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JaMa
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Re: Netflix issues

hi

thanks for your response 

we can usually access it at first but then will stop. This happens both on tv and on tablet. Never tried on laptop or computer.

tablets seem to hold it better than tv.

Our tv box is a virgin media Samsung 500gb

Thanks  

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Re: Netflix issues

Hi JaMa,

 

If you have more than one TV box, does the problem occur on all TV Boxes?

 

Are you able to see if you can watch other streaming Apps on your TV Box to see if it's the same or just Netflix?

 

When you say it stops, does the video just close or does it freeze? Are there any error messages on on your TV or tablet?

 

I've had a look at your details and can see that there is an outage in your area. The ticket is F007217981  for SNR issues causing degraded signal and the  estimated fix time  is 30/09 @ 1500. Are you able to wait till after this time and check if it's resolved?

 

Thanks,

 

Lisa

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