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Joenixon1986
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Netflix issues for 1 month - only fix to reset TiVo v6, 6 months okd

Hi,

 

have 350mb and TiVo v6, for 5 months Netflix worked flawlessly and for the last month I’m having various connectivity issues only fixed by rebooting the TiVo box as advised by calling Netflix. This does resolve the problem but the TiVo box takes at least 5 min to reboot and is required almost daily. This is not convenient or practical. This is only related to TiVo and not iphone, iPad, tv, PS4 all on the same network. Not TiVo is hardwired to router.

 

how can I get a new TiVo box to resolve this, as clearly the box is at fault, given it did work fine and my other devices work seamlessly on the same network?

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LittleMick73
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Re: Netflix issues for 1 month - only fix to reset TiVo v6, 6 months okd

Hi a V6 box is the real answer to this as the older TiVo boxes are notoriously bad at handling things like Netflix YouTube etc.Regards Micky
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Joenixon1986
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Re: Netflix issues for 1 month - only fix to reset TiVo v6, 6 months okd

Thanks for the reply. I have a v6 box already and it must be faulty.

 

can anyone help to replace this?

 

its not functional for my needs and so frustrating when it should just work.

 

thanks

joe

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Forum Team
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Re: Netflix issues for 1 month - only fix to reset TiVo v6, 6 months okd

Hi Joenixon1986, 

 

Thanks for your post and welcome to our community 🙂

 

Sorry to hear you're having some trouble with watching Netflix on the box.

 

I've run a health check and a couple of the tuners on the box aren't what they should be, can you please reboot the box for me, let me know when you have and I'll run the checks again.

 

Alex_rm

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Joenixon1986
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Re: Netflix issues for 1 month - only fix to reset TiVo v6, 6 months okd

Thanks, it’s reset now, would say I’m resetting every couple of days though, with a 5-10 min reboot it’s just not practical.

 

thanks for your help

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Forum Team
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Re: Netflix issues for 1 month - only fix to reset TiVo v6, 6 months okd

Hi Joe, I've run another health check after you did what Alexandra asked and its come back with no faults found, all green. 

Could you check to see how its working now?

If its still not working we can send out a replacement if needed 🙂 

Let us know 

Megan_L

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Joenixon1986
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Re: Netflix issues for 1 month - only fix to reset TiVo v6, 6 months okd

Thanks - will give it a week to trial and feedback to you.

 

joe

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