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lmb123
On our wavelength
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Message 31 of 39
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Re: Netflix issue !

This has started for me this week. I've never had it before and have never logged out of Netflix to avoid it either.

The only thing I can think of is that I set a Netflix programme as a reminder two days ago and it started after that. Hopefully this is some help in tracking down the problem. 

 

I find that switching the box on and off isn't enough and I can't see the screen well enough to log out of Netflix so it looks like I will be rebooting!

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keithbg
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Message 32 of 39
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Re: Netflix issue !

I was called on my mobile yesterday by someone from Virgin. We agreed he would call me this morning at 10am to resolve the problem. But I got no call. And the number he called me from does not accept incoming calls....

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Jrk1
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Message 33 of 39
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Re: Netflix issue !

Yesterday 18/1/18 U tube popped up on screen twice whilst watching a recorded programme !
It hasn't happened today.
There's something not right with this new TiVo box 🤔
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egansmind
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Message 34 of 39
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Re: Netflix issue !

I have just started getting this problem.

Exactly as everyone else says, Netflix ads come up in the middle of watching a programme on the new V6 box.

Only just started getting it and I have had Netflix and the box for a while

Needs to get sorted by Virgin
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keithbg
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Message 35 of 39
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Re: Netflix issue !

Well, eventually Virgin sent two engineers. They replaced the Tivo box and now all is working as hoped!

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Safinn
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Message 36 of 39
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Re: Netflix issue !

We’ve been getting this for last couple of weeks on our v6 box (after the previous few weeks suffering the dreaded 25% buffering issue lots). 

If this has been happening since November why is is not fixed ?  Resetting the box is not a fix, it’s a workaround, and shouldn’t have to be relied on 

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briandoc
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Message 37 of 39
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Re: Netflix issue !

Since last week I have been experiencing the pop up Netflix screen up to 5 times daiy on my v6 box tv.

Clears by pressing back or my shows button. 

It is getting a bit annoying though.

I see the Forum team have said they are working on a fix but that was last November.

When is a fix going to be effected?

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Safinn
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Message 38 of 39
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Re: Netflix issue !

Hitting “ok” seems to work to clear it.  

 

Not sure what’ll happen if it occurs when recording though........

 

not impressed if theyve known about this for 3-4 months

 

Any official response lately to anyone’s?

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Forum Team
Forum Team
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Message 39 of 39
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Re: Netflix issue !

Hi briandoc,

 

Thanks for posting on the community.

 

Yes this is a known issue at the moment that our engineers are working to resolve but until then resetting your V6 by the mains should remove the pop ups.

 

Kind regards

 

 

 

 

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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