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Chrisdavy
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Netflix crashing repeatedly

Netflix keeps crashing.   It runs for a few minutes then crashes, loads to 25% and then says it’s lost connection.   

I have read multiple threads on the same issue.   Where is the fault please?

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jb66
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Message 2 of 11
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Re: Netflix crashing repeatedly

The fault is you probably have a samsung Tivo

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Chrisdavy
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Message 3 of 11
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Re: Netflix crashing repeatedly

A samsung TiVo??

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Rjohn
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Re: Netflix crashing repeatedly

Hello,  we have this problem two and have a Samsung TiVo, what is the solution.  Netflix works perfectly on the iPad on the same network.  

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jb66
Alessandro Volta
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Message 5 of 11
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Re: Netflix crashing repeatedly

Upgrade to a V6 would help?
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Very Insightful Person
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Message 6 of 11
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Re: Netflix crashing repeatedly


@Rjohn wrote:

Hello,  we have this problem two and have a Samsung TiVo, what is the solution.  Netflix works perfectly on the iPad on the same network.  


Aye, there’s the rub.

The TiVo does not use the same network. It uses its own 10Mb internet connection.

The V6 does use your (high speed) home network. Netflix and the other apps all work on the V6.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team
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Message 7 of 11
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Re: Netflix crashing repeatedly

Hi Rjohn,

 

Thank you for your post. I'm sorry to hear about this.

 

Can you confirm if you're still having this issue?

 

^Martin

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Rjohn
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Message 8 of 11
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Re: Netflix crashing repeatedly

Hi

After a long phone call with Virgin, we upgraded to a TiVo6.  Virgin announced that this would cost £112, however we had an engineer visit and it was installed gratis.  There were a few issues subsequently as the codes had not been installed correctly, however this was later resolved remotely by Virgin.

 

Thank you.

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Forum Team
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Message 9 of 11
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Re: Netflix crashing repeatedly

I see,

 

Has everything now been sorted Rjohn?

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Rjohn
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Message 10 of 11
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Re: Netflix crashing repeatedly

Yes, thanks.

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