Menu
Reply
  • 3
  • 0
  • 0
Chrisdavy
Joining in
698 Views
Message 1 of 11
Flag for a moderator

Netflix crashing repeatedly

Netflix keeps crashing.   It runs for a few minutes then crashes, loads to 25% and then says it’s lost connection.   

I have read multiple threads on the same issue.   Where is the fault please?

0 Kudos
Reply
Highlighted
  • 10.26K
  • 634
  • 1.34K
jb66
Alessandro Volta
692 Views
Message 2 of 11
Flag for a moderator

Re: Netflix crashing repeatedly

The fault is you probably have a samsung Tivo

0 Kudos
Reply
  • 3
  • 0
  • 0
Chrisdavy
Joining in
676 Views
Message 3 of 11
Flag for a moderator

Re: Netflix crashing repeatedly

A samsung TiVo??

0 Kudos
Reply
  • 7
  • 0
  • 0
Rjohn
Joining in
570 Views
Message 4 of 11
Flag for a moderator

Re: Netflix crashing repeatedly

Hello,  we have this problem two and have a Samsung TiVo, what is the solution.  Netflix works perfectly on the iPad on the same network.  

0 Kudos
Reply
  • 10.26K
  • 634
  • 1.34K
jb66
Alessandro Volta
557 Views
Message 5 of 11
Flag for a moderator

Re: Netflix crashing repeatedly

Upgrade to a V6 would help?
0 Kudos
Reply
  • 15.65K
  • 1.63K
  • 3.52K
Superuser
Superuser
555 Views
Message 6 of 11
Flag for a moderator

Re: Netflix crashing repeatedly


@Rjohn wrote:

Hello,  we have this problem two and have a Samsung TiVo, what is the solution.  Netflix works perfectly on the iPad on the same network.  


Aye, there’s the rub.

The TiVo does not use the same network. It uses its own 10Mb internet connection.

The V6 does use your (high speed) home network. Netflix and the other apps all work on the V6.

0 Kudos
Reply
  • 1.95K
  • 57
  • 82
Forum Team
Forum Team
524 Views
Message 7 of 11
Flag for a moderator

Re: Netflix crashing repeatedly

Hi Rjohn,

 

Thank you for your post. I'm sorry to hear about this.

 

Can you confirm if you're still having this issue?

 

^Martin

0 Kudos
Reply
  • 7
  • 0
  • 0
Rjohn
Joining in
520 Views
Message 8 of 11
Flag for a moderator

Re: Netflix crashing repeatedly

Hi

After a long phone call with Virgin, we upgraded to a TiVo6.  Virgin announced that this would cost £112, however we had an engineer visit and it was installed gratis.  There were a few issues subsequently as the codes had not been installed correctly, however this was later resolved remotely by Virgin.

 

Thank you.

0 Kudos
Reply
  • 1.39K
  • 45
  • 101
Forum Team
Forum Team
507 Views
Message 9 of 11
Flag for a moderator

Re: Netflix crashing repeatedly

I see,

 

Has everything now been sorted Rjohn?

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
  • 7
  • 0
  • 0
Rjohn
Joining in
503 Views
Message 10 of 11
Flag for a moderator

Re: Netflix crashing repeatedly

Yes, thanks.

0 Kudos
Reply