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Pollyp40
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Netflix buffering - Real Pain

I watch Netflix through the app on the TiVo box. So many times the film or TV program has to be aborted due to buffering getting stuck at 25% or so.

My hard wired speed to my PC is 100 Mbps give or take.

My wifi speed is approx 35 Mbps but this does suffer with dropouts down to 0. Is this a router problem or a setting problem?

Could this be part of the issue with the Netflix buffering?

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Pollyp40
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Re: Netflix buffering - Real Pain

image.jpeg

This is an example of my wifi download speed dropping to 0 which knocks the average down to 25 Mbps

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Re: Netflix buffering - Real Pain

On TiVo, your broadband speed is irrelevant.

The apps on TiVo do not use your broadband. TiVo has its own 10Mb connection and, along with its lack of resources in other areas, Netflix doesn’t function well.

The solution is to upgrade to V6 where the apps work well.

Speak to Retentions about an upgrade.

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Pollyp40
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Message 4 of 13
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Re: Netflix buffering - Real Pain

Thanks for the tip.

Did wonder about the TiVo connection being independent of the internet speed.

However, the TiVo box I have is a V6 yet this Netflix buffering is still an issue.

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Re: Netflix buffering - Real Pain

So, V6 not TiVo.

You need to review how your V6 is connected to your Superhub and how that connection is performing.

Which Superhub do you have and how is your V6 connected to it?

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Pollyp40
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Message 6 of 13
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Re: Netflix buffering - Real Pain

Superhub is 3.0. Located upstairs in study. V6 is in lounge.

Virgin installed a splitter to provide signal to both boxes.

LAN cable is connected via TP-Link 500Mbps Powerline adapter through the mains.

Anything else you need to know?

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Re: Netflix buffering - Real Pain

As a next step, I suggest you perform speedtests, one which determines the speed reaching your V6 and the other the speed being delivered to the V6 Netflix app.

Navigate as follows through the V6 menu system:

Home > Help & Settings > Help > Our Other Products > Broadband > Take a Speed Test >

When you see a ‘Start TV Speed Test’ button, press the Play button on your remote, not the OK button.

Report the downstream and upstream speeds.

To determine the speed at the V6 Netflix app:

Navigate to the Netflix app as you normally do then:

Press left key to get the left hand side menu bar

Keep pressing the down key until you reach Settings

Press OK

Press the down key until you reach Get help

Press OK

Keep pressing the down key until you reach Check your network

Press OK

A Network check will be performed which checks you are connected to all three servers and provides a connection speed.

Report these results, particularly the speed.

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Pollyp40
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Message 8 of 13
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Re: Netflix buffering - Real Pain

Hi
Did as instructed (x2) results as follows;
Download speed: 48.7, 22.4
Upload Speed: 6.0, 4.6
Netflix speed: 48.5, 49.97

Note: 22.4 was 49 until just before test completed. Dropout?

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Message 9 of 13
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Re: Netflix buffering - Real Pain

Those results would suggest that the powerline connection is not as stable as it needs to be to maintain a fast enough connection.

Have you tried connecting the V6 to the Hub 3.0 by WiFi, rather than by the powerlines?

Personally, my V6 is connected by WiFi using the 5GHz WiFi band. My V6 is downstairs and Hub 3.0 is upstairs.

The common suggestion for Hub 3.0 is to create separate SSIDs (WiFi names) for the 2.4GHz and 5GHz WiFi bands to ensure you can connect to the correct one.

If you don’t know how to do this, there are many customers on here who can help.

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Pollyp40
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Message 10 of 13
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Re: Netflix buffering - Real Pain

Thanks for that.

So, even though the V6 box has its own dedicated line through the co-ax cable, you are saying that the Netflix app uses either LAN or WiFi feed. Is that correct?

The powerline unit upstairs is plugged directly into a mains socket. Downstairs, it is plugged into a multipoint.  Could this be the cause of the instability? I have ordered new powerline units with passthrough power sockets so that I do not have to use a multipoint downstairs.

I will let you know how I get on.

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