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Paul1972
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Message 11 of 18
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Re: Netflix app not working

Hi latest update had a new v6 box fitted and an engineer visit and the problem is still there.

netflix still crashing when I I try to watch anything on it.

box is hard wired not in modem mode 

spoke to virgin several times, most haven’t even heard of the problem but online and on forums it’s everywhere.

need a fix for this yesterday been going on for over a year.

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Message 12 of 18
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Re: Netflix app not working

Hi Paul1972,

 

Thanks for messaging us today. This is not the experience we want you to have with us. 

Can you confirm that you are still having issues with the Netflix? 

What was advised by the engineer? 

 

Kind Regards 

 

Chris_W1

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Paul1972
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Message 13 of 18
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Re: Netflix app not working

Hey Chris,

still got the issue and it’s getting worse again, now the normal tv picture and sound keeps switching off for a second or so.

the engineer replaced the v6 and told me I had to switch it too 720p because I’ve got an LG tv🙄

im sure I’m not the only one lol, anyway it didn’t work.

any help is appreciated 

Paul.

 

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Message 14 of 18
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Re: Netflix app not working

Thanks for the reply there Paul1972,

 

When you advise the normal TV picture and sound goes off; do you mean when you are watching live tv? 

 

In regard to the Netflix issues, how are you accessing Netflix? 

 

Cheers

Katie - Forum Team


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Paul1972
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Message 15 of 18
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Re: Netflix app not working

Hi Katie 

yes while watching live tv it’s happening more and more sound and picture flicks off for about 2 seconds then comes back on.

as for Netflix I watch it on channel 204 and still need to reset v6 to get it too work.

If I use my PS4 I have no problems.

Paul.

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Message 16 of 18
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Re: Netflix app not working

Hi, Paul.

I take it you seem to be having some trouble with your TV. This may take some double-pronged action, as the TV comes in via broadband.

To help with your V6, some troubleshoot may be worth doing. You will find the steps here. You may want to go straight to pages 45 through 47 where the troubleshooting section is.

This will have to be done alongside some troubleshoot to your broadband connection, to optimize the connection. The steps will be viewable here.

Please let me know how it goes.
Ning_Q

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Paul1972
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Message 17 of 18
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Re: Netflix app not working

Thanks for the reply had an engineer out who fitted a new v6 box..

this worked for about a day and now the problems back again Netflix still plays up and I get loss of picture and sound, starts off every now and then and gets slowly worse as the night goes on.

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Message 18 of 18
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Re: Netflix app not working

Thanks for getting back in touch Paul1972.

 

I am very sorry to hear you are still experiencing issues when attempting to watch Netflix.

 

Are you able to confirm if the new V6 box is connected via wireless or directly to the Hub?

 

Thanks

 

Nat 

Nat
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