Netflix app not loading

[Benjo90]

I wonder if anyone can help.

I am trying to access the Netflix app on my TiVo box but when I select Netflix it goes to the initial black screen with the large red Netflix and then goes back to my favourite apps menu. This has been happening for a couple of days now and several restarts later.

other apps such as YouTube are working fine.

thanks.

[Hellblazer]

I was having the same issue but restarting the box through the Help and Settings menu seemed to resolve it.

[jwintermute]

Thanks - restarting via the menus worked for me too.

Turning it off at the mains and back on again didn't work.

[AmyBaird18]

How do you do this? 

[Martin_N]

Hi AmyBaird18,

You can do this by going onto Home> Help & Settings> Clear or Reset TiVo box> Reset TiVo box then follow the instructions. 

^Martin

[pandapoz]

Does this mean you lose your recordings if you reset?

[Paul_DN]

Hi pandapoz,

Thank you for coming back to us, glad to hear the reset did the trick, apologies for any inconvenience caused.

Kind regards

Paul