Virgin Media Community

[airport39]

Netflix 25% buffering AND FILM FREEZING problem on TiVo box

Any ideas how to fix this

[Paul1972]

Hi

had the same problem for months had a new v6 box and still does it

[airport39]

Thanks for info paul have they sorted it out for you yet

[Dave_DW]

Hello, Paul.

Sorry to hear that the issue with your V6 box is still not sorted.

We really don't want you to experience something like this.

We'd love to help you out and we can do this via online chat.

Just click the link to get in touch with an available representative.

-Japhet_F
 

[airport39]

I have not got a V6 BOX YET

[Chai_S]

Hi, airport39.

Our team would love to discuss a box upgrade with you.

You can reach them on 150 / 0345 454 1111, option 2, then option 2.

Hope this helps.

Kind regards,

Chai_S

[airport39]

Hi have spoken with virgin tonight who where just trying to get me to buy higher internet and further programes very dissopinted as 3 times said that they were trying to help with issue

[Raziel_I]

Hello airport39,

We apologise if you're disappointed of being offered a higher internet package and additional channels.

You will have been offered this as Netflix will work better off a higher internet speed and reduce the chances of it buffering.

It seems the issue still ongoing, we'd love to sort this out for you. Are you available for a web chat today?

Raziel_I