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airport39
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Netflix 25% buffering AND FILM FREEZING problem on TiVo box

had this on going fault for over 90 days now virgin just say to monitor it  they have no understanding of the frustration they cause when all you are asking is for a engineer to com out quick enough to take your money (were is the service 

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Message 2 of 9
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Re: Netflix 25% buffering AND FILM FREEZING problem on TiVo box

Hi Aiport39, 

Thanks for your post and welcome to our community. 

I'm sorry to hear you've been having this issue for over three months, this ins't what we like to hear. 

Do you have any other issues on the TiVo box or broadband? Is it just Netflix and films?

Is this films you've purchased via the Store or Virgin? Or is it a Sky Movie? 

Have the team not suggested upgrading to a V6 box at all? 

Let me know and we'll see what we can do 🙂 

Emma_C - Forum Team
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airport39
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Re: Netflix 25% buffering AND FILM FREEZING problem on TiVo box

its just on netflix 

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airport39
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Re: Netflix 25% buffering AND FILM FREEZING problem on TiVo box

they have not suggested upgrading to a V6 do you think this would sort out the fault
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Re: Netflix 25% buffering AND FILM FREEZING problem on TiVo box

Thanks Airport39, 

We could look at this close for you and we can also have a look at upgrading to a V6 box. 

This can be done by texting the team on  07533051809. 

We’ll be able to get this sorted out for you. Texts are free for Virgin Media customers, and we’re open 8am-7pm Monday - Friday. If you text outside of these times they'll be back in touch ASAP. 

Or if you're prefer you can pop us a personal message and we can have a look from here. 

 

Emma_C - Forum Team
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airport39
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Re: Netflix 25% buffering AND FILM FREEZING problem on TiVo box

would there be any cost involved Emma
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Message 7 of 9
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Re: Netflix 25% buffering AND FILM FREEZING problem on TiVo box

We wouldn't know until we take a look at your account, obviously if there is and you don't want to go ahead then we don't have too 🙂 

Emma_C - Forum Team
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airport39
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Re: Netflix 25% buffering AND FILM FREEZING problem on TiVo box

ok  thanks as been with virgin/ntl  from the start would be greatful if it could be sorted as 3 months is a long time for this happening 

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Re: Netflix 25% buffering AND FILM FREEZING problem on TiVo box

I can appreciate that. 

We'll pop you a personal message and take it from there. 

Thanks. 

Emma_C - Forum Team
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