I have only joined the community today after having problems with Virgin and Netflix - I can see other people have had the same problem. Just like them after about 30 mins of watching nextflix the circle of death comes up goes to 25% and then that it is - we cannot get it back on for love nor money. Usually we have to wait upto 24 hours. I have called Virgin about this a couple of times but they just say they are resetting the wifi but this has not resolved this issue. How can I get this sorted - our family who are not with Virgin are not having this issue with Nextflix - is the only way to solve to move to a different provider ? I have been with Virgin for some years now but feel they are not now providing the service which I am paying for ! Please help
I have exactly same problem and it also keeps cutting out at least 4 times during a 45 minute programme and has to be reset which takes several minutes. I have contacted Virgin many times over this issue and they say they have sent signals to my box however it is still doing it and they can find nothing wrong with box. If it is not resolved very soon I will be closing virgin account. what else can I do ?