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read007
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My tv apps so slow

My apps running so slow all the time ie netflix / bbc iplayer but my broadband tv is fine and its just the apps that are so slow, tested with firestick and fine , i think i need new tv box or firmware upgrade as fed up with it now and paying £53 per month
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Forum Team (Retired) Rose_B
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Re: My tv apps so slow

Hi read007,

 

Thanks for posting and I'm sorry to learn that you were experiencing problems with the apps.

 

I can see that you're now moving over the new V6 box so please let me know if there's any further issues.

 

Take care

Rose
Forum Team


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Brothertone
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Re: My tv apps so slow

I have a V6 box and I have the same issue? Painfully slow on both ios and Android - Any suggestions?? 

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Superuser
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Re: My tv apps so slow

Can you explain what your issue is because it’s not the same as this thread which was about poor performance TiVo apps?

Which app, what are you trying to do when you get poor performance?

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Brothertone
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Re: My tv apps so slow

The virgin tv mobile app i.e. the mobile phone or tablet app to change channel, view the home page or my shows takes ages to connect and I only need to leave the app for a few minutes and it again takes a long time to reconnect? V4.2.1-1101758

 

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Superuser
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Re: My tv apps so slow

So, the Virgin TV Control app.

Yes, it’s a known bug that it takes 30-40 seconds to connect but it ALWAYS does, for me.

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Brothertone
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Re: My tv apps so slow

& the expected date to fix this known but?

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Brothertone
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Re: My tv apps so slow

Anyone have any thoughts on when a fix may be available??... 

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