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Misty34
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Must upgrade to TiVo problems

My mother recieved a letter saying she must upgrade to TiVo, she's 85 so I do i for her as she has no knowledge of computers and is hard of hearing so is uncomfortable on the phone.

So the website tells me I can't do it online and have to phone. After 10 minutes I finally get through to someone and the phone goes dead. I call again, after another 14 minutes I get through and in the middle of the conversation the phone goes dead again. I have tried calling 'thinking of leaving us' as suggested on here, and same thing. I tell them about the letter and the phone goes down.

So if I can't use the website, and can't phone, how do I get the upgrade for her!?

Many thanks.

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Re: Must upgrade to TiVo problems

Hi Misty34,

Thanks for your first post and welcome to our forums page.

I'm very sorry to hear you are having trouble getting through to us to get this resolved. I will send you a PM so we can take a look into this further for you.

If you can reply to the PM with the details requested, I'll be more than happy to help.

Regards

Lindsey_C

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