Menu
Reply
  • 2
  • 0
  • 0
Gorillazotaku
Joining in
642 Views
Message 1 of 6
Flag for a moderator

Movies Pixelated on Youtube

Hello

I purchase movies on GooglePlay to play through the youtube app on My Virgin TiVo box. However they are all now heavily pixelated and unwatchable. The work fine online on the youtube app it’s only on the TiVo box they are pixelated. Normal videos are fine, it’s just my purchased movies, but still I payed for them to watch them! Please help

0 Kudos
Reply
  • 852
  • 30
  • 65
Forum Team
Forum Team
539 Views
Message 2 of 6
Flag for a moderator

Re: Movies Pixelated on Youtube

Hello Gorillazotaku,

 

I am very sorry to hear you have had this issue, have you rebooted the TiVo at all?

 

Thanks Joe_F

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Gorillazotaku
Joining in
535 Views
Message 3 of 6
Flag for a moderator

Re: Movies Pixelated on Youtube

Yes. Many times

0 Kudos
Reply
  • 852
  • 30
  • 65
Forum Team
Forum Team
518 Views
Message 4 of 6
Flag for a moderator

Re: Movies Pixelated on Youtube

Unfortunately paid content should not be available with the app on our device, we are sorry.

 

Thanks Joe_F

0 Kudos
Reply
  • 1
  • 0
  • 0
Jdoogiek
Joining in
392 Views
Message 5 of 6
Flag for a moderator

Re: Movies Pixelated on Youtube

This is ridiculous. I have watched the hobbit before on the app, so has there been a change? Why on earth would virgin prevent you from watching paid content on youtube?

0 Kudos
Reply
  • 591
  • 10
  • 38
Forum Team (Retired) Ben_N
Forum Team (Retired)
370 Views
Message 6 of 6
Flag for a moderator

Re: Movies Pixelated on Youtube

Hi Jdoogiek,

 

Unfortunately this isn't something we support. Hopefully we will in the future. Apologies for any inconvenience caused. 

 

Thanks

Ben_N

0 Kudos
Reply