Menu
Reply
  • 6
  • 0
  • 1
Cas1947
Tuning in
252 Views
Message 1 of 4
Flag for a moderator

Missing TV channels

Since system upgrade in our area recently have missing channels on Samsung box. Have followed all self help instructions but all I get is a message saying technical error, cannot sign you in, try later or telephone . Is there a quick fix or do we need an engineer to sort. It is some HD channels but not all.

0 Kudos
Reply
  • 577
  • 27
  • 35
Forum Team
Forum Team
197 Views
Message 2 of 4
Flag for a moderator

Re: Missing TV channels

Hi Cas1947,

 

We are sorry to hear this. We would like to have a further look into this for you, can we just confirm if the STB is our Tivo or the V HD box? Are you also getting any form of error message when trying to access these HD channels?

 

Many thanks,

 

Louis

0 Kudos
Reply
  • 6
  • 0
  • 1
Cas1947
Tuning in
193 Views
Message 3 of 4
Flag for a moderator

Re: Missing TV channels

Many thanks

STB is SAMSUNG. Message that appears is either "channel currently unavailable (V53)

or no signal (WO2)

Have tried self help for missing channel but says oops technical error cannot log you

Have tried again to no avail

 

 

0 Kudos
Reply
  • 577
  • 27
  • 35
Forum Team
Forum Team
190 Views
Message 4 of 4
Flag for a moderator

Re: Missing TV channels

Hi Cas1947, 

 

Right, this looks like it may need looking into further. I will follow up with a private message so we can take some further details and help resolve this issue. 

 

Many thanks,

 

Louis

0 Kudos
Reply