Re: Menus show on screen but no picture or sound from either live or recorded TV
Thanks for getting in touch. I'm sorry to hear you're having trouble with your TiVo box.
I've taken a look at your account and ran some tests on the box and can see that there are some errors showing on the hard drive. I'd like to arrange for an engineer to come and take a look at this for you.
I've sent you a private message so that we can discuss this further. You can find this by clicking on the envelope at the top right corner of your screen.