urgently need to speak to a manager or the installation/ repair team and need an actual phone number that gets through Ok to someone other than the customer service call centre in India
Your best bet is to ring in again and go down the thinking og leaving route and then go to Retentions where you will speak to a UK Call Centre.
Hi KGB1SKY, welcome to the community.
May I ask what you want to speak with us about specifically?
We're not able to arrange a call-back via the community forums but if you can elaborate on the situation we'll do all we can to help.