on 09-09-2019 21:27
Trying to manage my Tivo and recordings on my PC. The website says ...
Accessing your Planned Recordings
I don't see any Manage My Tivo option.
Answered! Go to Answer
on 28-01-2020 12:19
Hi rnewfie999
I'm chasing this up again for you
Gareth_L
on 28-01-2020 12:36
Just a quick question rnewfie999
What network are you trying this on, home wifi or a corporate one?
What Browser are you trying on and what operating system do you have
Gareth_L
on 28-01-2020 14:12
As the person who started this thread I am wondering when it evolved into a solution to manage Sky boxes? I don't have a Sky box. I just want to be able to manage my Tivo through my PC.
on 28-01-2020 14:32
Agreed. I wondered where the reference to Sky boxes came from, but if you look at the responses I gave to the suggested 2 routes (1 via "Manage My Sky Devices", both of them ended up at the URL "http://manage-virgintvgo.virginmedia.com/tivo/" which doesn't work.
on 28-01-2020 15:03
What network are you trying this on, home wifi or a corporate one? - Home wifi via a VM SuperHub 2AC
What Browser are you trying on and what operating system do you have - Google Chrome: 77.0.3865.120 (Official Build) (64-bit) OS: Windows 7 Pro 64bit SP1 (Build 7601.24544) - These are the same components which worked with 'Manage My TV' several months ago.
As an experiment, I backed off Chrome to version 76, which I just realised I was using the last time I used 'Manage My TV' successfully - Problem still seen.
I have also just tried using Chrome 79.0.3945.130 - Problem still seen.
on 29-01-2020 10:01
Thanks rnewfie999
What I will do is get this reported with our IT Team
As soon as I get an update I will let you know
Gareth_L
on 09-02-2020 15:14
Having had no update on this for eleven days, I just happened to click on the link - http://manage-virgintvgo.virginmedia.com/tivo/ and it worked first time.
No changes at this end, so :-
1) What has VM done to fix this?
2) Why was I not informed that it was fixed?
3) Why is product support driven by customers and not by VM?
IMO we pay enough for this service. Is support not included in the price?
Can others verify that it is fixed for them.
10-02-2020 09:05 - edited 10-02-2020 09:05
Yes. looks like they fixed something but there still does not seem to be any option to set recordings on the PC platform.
on 24-08-2020 17:24
Arise!
https://manage-virgintvgo.virginmedia.com/tivo/ doesn't seem top be available from Firefox, Edge, Chrome or IE for me, though the equivalent app on my phone seems to be fine.
on 05-10-2020 17:46
I too get the same error message when trying to manage my box, It just loads for about 30 seconds then comes back saying this page cant be reached error message, in chrome and I have a super hub 3 and I am wired connected to it to my PC.......
I have never ever been able to manage my TiVo box from my PC via browser ever, and I tried numerous times over the last few years too.
No idea why it does not work for some but it works for others...........?!?!?!?!?!?!