on 09-09-2019 21:27
Trying to manage my Tivo and recordings on my PC. The website says ...
Accessing your Planned Recordings
I don't see any Manage My Tivo option.
Answered! Go to Answer
10-09-2019 13:01 - edited 10-09-2019 13:02
It's under the "Saved" menu option down the left-hand-side:
And has a link to here:
http://manage-virgintvgo.virginmedia.com/tivo
Keith
on 12-09-2019 08:21
This assumption that everyone wants to do everything through mobile phones really **bleep** me off.
I spend most of my online time on a proper PC. I just don't see the point in removing something that many people used. I mean there surely could have been little difference or little effort expended in supporting it versus supporting the mobile app.
on 22-01-2020 11:32
My post of a couple of days reflects the current situation. Indeed, as of today, the link to https://manage-virgintvgo.virginmedia.com/tivo/ doesn't work from a laptop/desktop.
on 09-02-2020 15:14
Having had no update on this for eleven days, I just happened to click on the link - http://manage-virgintvgo.virginmedia.com/tivo/ and it worked first time.
No changes at this end, so :-
1) What has VM done to fix this?
2) Why was I not informed that it was fixed?
3) Why is product support driven by customers and not by VM?
IMO we pay enough for this service. Is support not included in the price?
Can others verify that it is fixed for them.
10-09-2019 13:01 - edited 10-09-2019 13:02
It's under the "Saved" menu option down the left-hand-side:
And has a link to here:
http://manage-virgintvgo.virginmedia.com/tivo
Keith
on 10-09-2019 21:05
Yes, I see it now but it only seems to let me delete recordings. I cannot add new ones. I used to be able to do this.
on 11-09-2019 12:44
The ability to do set recordings from a PC went some time ago I believe - to set recordings remotely onto your TiVo or V6 you'd need to use the Virgin TV Control app:
https://www.virginmedia.com/shop/tvgo-tvcontrol
Keith
on 12-09-2019 08:21
This assumption that everyone wants to do everything through mobile phones really **bleep** me off.
I spend most of my online time on a proper PC. I just don't see the point in removing something that many people used. I mean there surely could have been little difference or little effort expended in supporting it versus supporting the mobile app.
on 19-01-2020 17:46
This is not an answer - When you follow the link on a PC/laptop, you get the message "
This site can’t be reached
manage-virgintvgo.virginmedia.com took too long to respond."
I followed links from the Virgin media site and followed the instructions :-
Go to virgintvgo.virginmedia.com using your computer's browser
Select Manage My TiVo
Select My planned recordings
There is no option "Manage My TiVo"
Even if you go through "Saved" and hit the link "Manage My Box" as suggested above, it still takes you to http://manage-virgintvgo.virginmedia.com/tivo which doesn't exist.
Come on Virgin Media, get your websites up to date!
on 22-01-2020 08:16
Thank you for your post Rnewfie999.
Could we please confirm what you're trying to access in this situation? As our applications and website may have been updated since the original post dated in September last year.
Let us know as we're happy to help as much as possible.
Thank you, Emily.
on 22-01-2020 11:32
My post of a couple of days reflects the current situation. Indeed, as of today, the link to https://manage-virgintvgo.virginmedia.com/tivo/ doesn't work from a laptop/desktop.
on 22-01-2020 13:44
@rnewfie999 wrote:My post of a couple of days reflects the current situation. Indeed, as of today, the link to https://manage-virgintvgo.virginmedia.com/tivo/ doesn't work from a laptop/desktop.
It does - I'm connected to it right now!
Although admittedly (and now not being as flippant as my first sentence), it can be a bit flaky and slow to initially connect, and sometimes takes a couple of refreshes, but once it's done that first connection to your home TiVos (V6s in my case) then it works fine and I can move around Planned Recordings, My Shows, etc. quickly.
Keith
on 22-01-2020 14:00
It doesn't work.
I have just tried to connect to that link FIFTEEN TIMES since your message and every time it says :-
This site can’t be reached
manage-virgintvgo.virginmedia.com took too long to respond.