Virgin Media Community

[pierreism]

Hi there,

The Manage My TiVo link has been broken for me for the past few days:

https://manage-virgintvgo.virginmedia.com/tivo/

Is this a known issue or is it just my area?

Thanks

[Joe_F]

Hello pierreism

Thanks for the heads up, I have notified the relevant people about this. Hopefully this will be fixed soon.

Thanks Joe_F

[pierreism]

Unless I'm mistaken this is still down. The link on the frontpage has been dead for over a month now 🤷‍♂️

[keithse]

The http version (rather than https) seems to work:

http://manage-virgintvgo.virginmedia.com/tivo/

Keith

[pierreism]

That did work for me for a while but it appears to be down now too.

[Joe_F]

Hello pierreism

https://id.virginmedia.com/sign-in does this link work for you?

Please let me know 🙂

Thanks Joe_F

[pierreism]

the login page works but logging in redirects me to https://id.virginmedia.com/myvirginmedia/portal/ which currently gives me "404 Not Found"

the unencrypted http "manage my tivo" page appears to be working again. It seems pretty finicky.

[Joe_F]

I will look into this for you pierreism

Thanks Joe_F

[pierreism]

I don't know why I didn't try this sooner but, while still broken in Chrome, Manage My Tivo still works as expected in Microsoft Edge.

The console log does throw up some security errors though so maybe that's worth taking a look at.

[Jodi_S]

Thanks for letting us know pierreism, we appreciate this information and we will add this to our investigation.

Jodi.