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pierreism
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Manage My TiVo is offline

Hi there,

The Manage My TiVo link has been broken for me for the past few days:

https://manage-virgintvgo.virginmedia.com/tivo/

Is this a known issue or is it just my area?

Thanks

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Message 2 of 10
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Re: Manage My TiVo is offline

Hello pierreism

 

Thanks for the heads up, I have notified the relevant people about this. Hopefully this will be fixed soon.

 

Thanks Joe_F

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pierreism
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Message 3 of 10
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Re: Manage My TiVo is offline

Unless I'm mistaken this is still down. The link on the frontpage has been dead for over a month now 🤷‍♂️

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Very Insightful Person
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Message 4 of 10
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Re: Manage My TiVo is offline

The http version (rather than https) seems to work:

http://manage-virgintvgo.virginmedia.com/tivo/

Keith

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped

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pierreism
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Message 5 of 10
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Re: Manage My TiVo is offline

That did work for me for a while but it appears to be down now too.

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Message 6 of 10
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Re: Manage My TiVo is offline

Hello pierreism

 

https://id.virginmedia.com/sign-in does this link work for you?

 

Please let me know 🙂

 

Thanks Joe_F

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pierreism
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Message 7 of 10
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Re: Manage My TiVo is offline

the login page works but logging in redirects me to https://id.virginmedia.com/myvirginmedia/portal/ which currently gives me "404 Not Found"

the unencrypted http "manage my tivo" page appears to be working again. It seems pretty finicky.

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Message 8 of 10
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Re: Manage My TiVo is offline

I will look into this for you pierreism

 

Thanks Joe_F

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pierreism
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Message 9 of 10
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Re: Manage My TiVo is offline

I don't know why I didn't try this sooner but, while still broken in Chrome, Manage My Tivo still works as expected in Microsoft Edge.

The console log does throw up some security errors though so maybe that's worth taking a look at.

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Message 10 of 10
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Re: Manage My TiVo is offline

Thanks for letting us know pierreism, we appreciate this information and we will add this to our investigation.

 

Jodi.

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