Menu
Reply
Highlighted
  • 5
  • 0
  • 0
Pauljosey
Joining in
538 Views
Message 1 of 13
Flag for a moderator

MR

 Hiya. I have tv channel and phone and have enquired about Mulitroom.i explained to advisor I had a second tivo box and all the cabling just looking for a multiroom subscription but I was advised I would need to buy a new box and have an engineer to install it.pointless when all I need is a second virwing card 

0 Kudos
Reply
  • 26.04K
  • 1.1K
  • 4.25K
Very Insightful Person
Very Insightful Person
534 Views
Message 2 of 13
Flag for a moderator
Helpful Answer

Re: MR

the tivo do not use viewing cards and haven't for years.

When a box is removed from an account it can not be moved or readded to another.

How did you get the box. Was it supplied by VM or bought somewhere else?

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
  • 15.84K
  • 1.65K
  • 3.58K
Very Insightful Person
Very Insightful Person
533 Views
Message 3 of 13
Flag for a moderator

Re: MR

Any TiVo box you have that has not been subscribed is removed from the cable network and can’t be reactivated.

The only source of additional boxes is Virgin Media at the current charges.

It’s always worth speaking to Retentions to see what they can do in return for a new contract minimum period.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
  • 5
  • 0
  • 0
Pauljosey
Joining in
530 Views
Message 4 of 13
Flag for a moderator

Re: MR

My main box is tivo and has a viewing card in it. 

0 Kudos
Reply
  • 26.04K
  • 1.1K
  • 4.25K
Very Insightful Person
Very Insightful Person
527 Views
Message 5 of 13
Flag for a moderator
Helpful Answer

Re: MR

take it out it is not used anymore and not need 🙂

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
  • 2.19K
  • 321
  • 568
av-115
Problem sorter
493 Views
Message 6 of 13
Flag for a moderator

Re: MR

If the box was obtained through Virgin and was once active on your account, they should be able to reactivate it. I've had redundant boxes reactivated in the past so I know it is possible. Sounds like the agent may have been being obstructive or isn't aware of the procedure to re-add equipment back on to an account.

--------------------------
TV: XL TV (V6 & V+ HD)
Broadband: VIVID 200
Phone: Talk Unlimited
0 Kudos
Reply
  • 5
  • 0
  • 0
Pauljosey
Joining in
482 Views
Message 7 of 13
Flag for a moderator

Re: MR

Thank u for the information 

0 Kudos
Reply
  • 5
  • 0
  • 0
Pauljosey
Joining in
459 Views
Message 8 of 13
Flag for a moderator

Re: MR

Getting mixed information on here one minute a tivo box can't be reactivated then it can be. All comments welcome for those who no wot there talking about 

0 Kudos
Reply
  • 26.04K
  • 1.1K
  • 4.25K
Very Insightful Person
Very Insightful Person
447 Views
Message 9 of 13
Flag for a moderator

Re: MR

I don't see any mixed information.

If the tivo box was on your account and still is linked it can be reactivated.
If its been removed or was never linked to your account it can't be added

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
  • 5
  • 0
  • 0
Pauljosey
Joining in
444 Views
Message 10 of 13
Flag for a moderator

Re: MR

That not what they customer service is telling me 

0 Kudos
Reply