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Pmp4
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Lost picture on V6 Box when trying to change Video output settings

So I was trying to select 1080 with pass through on the video output settings. I couldn’t see this option so just chose 1080. It then went into a test mode where I had to press the green thumbs up every time I saw an image on screen. I did this 5 times, every time I saw a picture and then the I lost all picture and sound. The white light is still on the box and it never went off. 

The TV is now saying no signal. I feel like I should do a hard reset on the box but don’t know how. All guidance online refers to using the reset option in the menu. But obviously I can’t see that. Is there another way to do a complete reset? So that the video setting may go back to default? 

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Re: Lost picture on V6 Bix when Running anyway on Video output settinhs

Hi Pmp4, thank you for getting in touch.  

 

Are you able to confirm if you are still experiencing this issue? If so please let us know and we would be happy to help Smiley Happy 

 

Thanks 

 

Nat
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