Virgin Media Community

[Jordanna10]

So for around a week we are losing  channel 4 E4 more 4 etc now channel 5 has gone they either don't work or are pixelated.. I've run a test on the virgin site and checked all cables are in fine. 

Has anyone else had this? 

[KeithLeonard · Accepted solution]

Phone in as it's likely to be a signal problem.

[Jordanna10]

Will ring tomorrow keith.. Do you know if the test you can do tests the signal? As I did the test online and no issues came up 

[Gareth_L]

Hello Jordanna10

Welcome to our Forums 

Sorry to hear about the pixellation on your channels 

Just a quick check to see if you are still having these issues

Can also ask what box it is you have

Have you tried a reboot at all

Hope to hear back from you soon 

Gareth_L

[Jordanna10]

Hi thanks for the reply it's a new box the small one think it's the newest TiVo box.. still having issues and all been rebooted yes. 

Jordanna

[Gareth_L]

Thanks for getting back to me Jordanna10

I will need to send you a private message 

Just to check the account and see what we need to do do get this fixed 

The purple envelope top right of your screen will show message 

Regards 

Gareth_L