Lost channels during upgrade

[edwardjreid]

I changed my package from the top 600mbs oomph to the new top package 1gbps on Thur on Fri I lost all sky cinema and sports channels. I called and was told they would be back by Sat. still not back on the Sun and now getting told it will be Tue before they are back. I explained these channels are part of my current package and they are part of the new package so why did they get cut. I understand they need to change my broadband hub but that does not effect the tivo boxes.

[japitts]

If you check your updated contract on your myVM online account, are they still shown as included? On the assumption they are...

Try following Home > Help & Settings > Help > TV Care > I'm missing some channels

If this fails to resolve, then somewhere, somehow, they've got removed from your package and you'll need to call in to find out why. There is a chance here, that a change to add them back, is tied to your hub being hardware-changed and that amendment can't be actioned until all the elements are ready.

[Kain_W]

Hi edwardjreid,

Thanks for posting and welcome to the community!

Really sorry about the missing channels.

I've dropped you a PM so we can discuss this further.

Thanks,