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Cbirch
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Loss of Internet connection every night

I just got virgin media broadband only deal... was great for one week and then absolutely dreadful. Drops out constantly then at around 7..7.30pm I loose connection for the entire night. This has happened every night for 2 weeks with a suitable explanation from VM. Can anyone explain as I feel VM are robbing me off with their ridiculous excuses that don't add up. I'm curious if its cos I've down graded to a package that fits my budget. Please help its driving my crazy and I'd love to come home and watch TV, listen to music or even send an email !!!!

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Forum Team
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Re: Loss of Internet connection every night

Hi Cbirch,

 

Thank you for your post. I'm sorry to hear this. 

 

Would you be able to confirm:

 

Which hub you have? Is this happening on a Wired & Wireless connection? What broadband speed package are you currently on?

 

^Martin

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