Large button remote for elderly relative

[Bules24]

Do virgin supply large button remotes for the elderly who have poor sight issues ? If so how can I order one ?

[newapollo · Accepted solution]

Hi @Bules24 

VM do have an Accessibility It's white with black buttons and is designed with partially sighted customers in mind.

The buttons are different shapes to differentiate them and have a raised button on the number 5 to best locate the number buttons. 

You can speak to customer support and order one, however if you are willing to wait a day or two then I'm sure a member of Forum Staff will pick this up for you and order one.

There are also some changes that you can make to the screen itself to make it easier to navigate:

The TiVo has 'audio cues' which can help find your way around the menus. These are sounds that show actions and reactions to button presses on the remote control.

You can read more about those settings and more features on VM's dedicated Help page

[Bules24]

 @newapollo Thanks I will wait to see if the team pick it up if not I will contact the Customer Service team !

[Robert_P]

Hello Bules24

Thanks for taking the time to post on the forum in regards to your relative and getting them a more user friendly and accessible remote. Welcome back to the forum.

We're happy to look into this further for you but will need some more details from you to make the necessary arrangements. I will send you a Private Message and look forward to your reply.

Rob

[Robert_P]

Great news Bules24, there's help here on setting the remote up if needed 🙂

Rob