Issue with TiVo box

[krowe79]

I have this message S101, have done a full reset, but it's still here. Any ideas please?

 

[japitts]

Firstly, you've posted in the V6 forum but referenced a TiVo. Which do you have? Check here if you're not sure. The 2 boxes connect differently, hence asking.

Has this problem, suddenly happened, or has something been changed that could have triggered it? As per error code help this is caused by a missing connection.

All VM TV boxes need 2 connections...

1: A physical co-ax cable carrying your live TV channels

2: An internet connection for OnDemand, streaming & various updates. V6 & TiVo handle this bit differently.

[krowe79]

Thank you, I should have checked all the connections!

[japitts]

For the benefit of others reading this thread, I take it one was missing?....

[krowe79]

Coax was out, probably whilst dusting

[Hayley_S]

Hello @krowe79.

Welcome back to the community page, thank you for posting on here.

I can see that you have updated this thread mentioned the coax was out, when you put this back in place did this fix your issue?

Look forward to your response.