I keep getting incorrect bill stating I’m in arrears £16.00, which is not the case as a rolling credit has been applied following a mess up with original contract...this is saying that services may be stopped if not settled, which is infuriating and upsetting!! I have now phoned on at least two occasions and been assured that this won’t happen again, but nothing seems to get through! I just want to see a correct amount on my bill every month as how can I believe the right amount that will be debited every month?! In addition I hope this doesn’t affect my credit rating! Has anyone had same experience?
Thanks for posting on our community. We understand the frustration caused when you have a billing issue that is not resolved.
Our billing team will need to take a look in to this for you as it may be that they have not put the rolling credit on before your bill is produced this is why it looks as though you're in arrears every month.
Please give us a call on 150/0345 454 1111 option 1 and we will gladly investigate this further for you.