Menu
Reply
  • 5
  • 0
  • 1
GardenersGuide5
Tuning in
1,146 Views
Message 1 of 15
Flag for a moderator

I want to delete all YouTube from my TiVo box

Q - How do I remove the YouTube app from my TiVo box?
I wonder if anyone else has encountered this and solved it...... we have virgin media and their TiVo boxes. My children search and watch YouTube through the TV App on the box. We are not even logged in to YouTube and they can still access it.  I hate it and want to remove it/password protect it.
We have the parental controls set etc- so they are not at risk- it is just not how I want them to spend their time (They choose to watch silly toy opening shows or videos of others playing mind craft)

I have spoken to Virgin Media and asked them to remove the YouTube App from our TiVo box- they tell me They can’t do it and that I am the only one to have ever requested this.

This is a deal breaker for us and if it can’t be resolved we will leave the entire service. 

0 Kudos
Reply
  • 26.32K
  • 1.12K
  • 4.34K
Very Insightful Person
Very Insightful Person
1,138 Views
Message 2 of 15
Flag for a moderator

Re: I want to delete all YouTube from my TiVo box

you can't remove youtube

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

  • 1.06K
  • 72
  • 90
Forum Team
Forum Team
1,134 Views
Message 3 of 15
Flag for a moderator
Helpful Answer

Re: I want to delete all YouTube from my TiVo box

Thanks for getting in touch @GardenersGuide5 and welcome to the Virgin Media community forums.  

 

Unfortunately @apcyberax is correct you cant remove the YouTube app from any Tivo box. The YouTube app is a stock app and is programmed onto all of the Tivo boxes before being distributed to customers.

 

 

 

Thanks

Steven_L

  • 5
  • 0
  • 1
GardenersGuide5
Tuning in
1,120 Views
Message 4 of 15
Flag for a moderator

Re: I want to delete all YouTube from my TiVo box

I am disappointed, I can’t be the only one who doesn’t want it.  Is there a way to password protect it. 

I notice that there is an App/Game area on the menu where you can select Apps to 🔐 lock - but YouTube is not shown in this menu. Has anyone got any tips? Or know who I can speak to at Virgin to look into this more please? 

0 Kudos
Reply
  • 5
  • 0
  • 1
GardenersGuide5
Tuning in
1,114 Views
Message 5 of 15
Flag for a moderator

Re: I want to delete all YouTube from my TiVo box

Do you think it’s possible to get our boxes reprogrammed or swap our boxes for ones without YouTube pre-programmed?

 

0 Kudos
Reply
  • 26.32K
  • 1.12K
  • 4.34K
Very Insightful Person
Very Insightful Person
1,111 Views
Message 6 of 15
Flag for a moderator

Re: I want to delete all YouTube from my TiVo box

no you can't All the current boxes have youtube. It can't be removed or changed

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

  • 5
  • 0
  • 1
GardenersGuide5
Tuning in
1,050 Views
Message 7 of 15
Flag for a moderator

Re: I want to delete all YouTube from my TiVo box

Since this post, I have started dialogues on some parent chat room forums and found an overwhelming number of parents feel the same way that we do, half of which tell me they have all also asked Virgin to remove YouTube from their box or create a way to restrict access. But come across a brick wall.

Why are we all getting fobbed off?

Somebody at Virgin needs to start listening and taking action. Has anyone got a contact who could help with this?

 

 

0 Kudos
Reply
  • 1.73K
  • 93
  • 177
Forum Team
Forum Team
1,048 Views
Message 8 of 15
Flag for a moderator

Re: I want to delete all YouTube from my TiVo box

Hi GardenersGuide5,

 

 

Thank you for getting back to us.

 

 

I am really sorry that we are unable to restrict/ remove access to You tube on you set top box.

 

I do understand the frustration this may be causing you , however this isn't something we are unable to do  at this moment in time.

 

Our app developers are working to implement a parental controls system for applications. but please don't consider this  as confirmation.

 

I simply wanted to assure you that parental controls on applications, specifically YouTube, is not something that we are ignoring - as I can understand your frustration. 

 

 

Kind regards

 

Paul.

 

 

 

0 Kudos
Reply
  • 8
  • 0
  • 0
AndyShiells
Joining in
400 Views
Message 9 of 15
Flag for a moderator

Re: I want to delete all YouTube from my TiVo box

I have just stumbled across this thread having tried in vain to delete the YouTube app from my Tivo box this morning. Its now October, nearly November and still there is nothing in place to allow this app to either be deleted or locked. This is a disgrace. My contract comes to an end at the end of this month and i will be cancelling my subscription. I will say it again as a parent its a complete disgrace that this app cannot be at least parental controlled from the settings menu. A shambles of a company

0 Kudos
Reply
  • 1.21K
  • 60
  • 157
Forum Team
Forum Team
399 Views
Message 10 of 15
Flag for a moderator

Re: I want to delete all YouTube from my TiVo box

Thanks for getting in touch with the feedback AndyShiells - apologies for any frustration caused.

 

We'll be sure to pass on your feelings on this, and hope you reconsider leaving due to it. If there's anything we may be able to assist with please don't hesitate to let us know. 

 

Tom

0 Kudos
Reply