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genineburke22
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I want a engineer to come out

I just want a engineer to come out to my 86 year old mum who is having pixelated screen on her t.v I don't live near by so are unable to go round at her address & she is not able to follow the instructions that are given over the phone when she rings. This has been going on for over a month now & I am getting very frustrated with the service virgin are happy taken full payment for a service she is not getting JUST WANT SOMEONE TO OUT AND HELP HER !!!

 

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Forum Team
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Re: I want a engineer to come out

Hi genineburke22,

 

Welcome to the Community and thank you for getting in touch.

 

I would be more than happy to look in to this for your Mother.  We will need to bring you in for a private chat in order to take some further details

but before I arrange this, can you check that you have the account number or full address and the secure memorable word for the account.  If not, not to 

worry just let us know when you have them and we will get this sorted. 

 

Please do not reply to this message with the details as I will will invite you in for a private chat 🙂

 

Look forward to hearing back, 

 

 

Nat