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Shane-Bailey
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I player YouTube and music on demand not working

Kit seems none of the on demand Services are working. They haven’t worked for probably two weeks now when you click on YouTube it says loading and then it stops loading and goes back to the homepage again

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Re: I player YouTube and music on demand not working

Hi Shane-Bailey,

 

Welcome to our forums and thank you for posting. I'm sorry that you've been having issues using your On Demand services.

 

I'd like you to try manually connecting to the network by following these steps: press Home on your remote > select Help & Settings > select Settings > select Network > select Connect to the Virgin Media Service now.

 

Could you also check that all cables to and from your TV box are tight and secure? It may be worth disconnecting and reconnecting to ensure they're correctly seated.

 

Thanks,

Rachael

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Shane-Bailey
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Re: I player YouTube and music on demand not working

Hi Rachel

thanks for replying

 

i have done all that you have mentioned and it still doesn’t work 

 

is there anything else I can try ??

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Re: I player YouTube and music on demand not working

Thanks for coming back to us Shane-Bailey.

 

It sounds like our team would need to take a further look into this issue, we can do this via online chat, if that's alright with you.

 

If you click on the popup on the right hand side of your screen, you can join in the chat with our faults team, who can hopefully resolve the issue for you.

 

 

Thanks

Steven_L

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Shane-Bailey
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Re: I player YouTube and music on demand not working

Hi steve

 

i can’t see the pop up for the online chat 

 

Regards 

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