Hi, quick query, what's the best way to get a replacement remote please? Batteries changed etc, it's just giving up the ghost.
You have to call in, taking the TV fault options.
Initially, the system will perform a test which will likely complete successfully and you will have to leave the call.
You must then phone again, using the same route, and this time you should be able to get through to a human being and be able to request a free replacement remote.
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Righto, thanks mate!