Virgin Media Community

[johnpsco]

Booked the event and it’s not playing.  I booked it on my 2nd TiVo box and yes clearly states it was booked 

[farhanAli20]

Hey mate, I'm also having the same issue. The event has been booked on my main box in HD and it's not working on 2nd box either. I've gone into Settings > Network > Connect to the Virgin Media Service now; all complete as "Finished" yet still not working. I rang Virgin Media, obviously automated service at this time, signal retest carried out, waited 10 minutes still not working.

I paid for the HD version, I really hope refund is given.

What are we supposed to do now?

Ediy: Error code on screen "W03"

[Alaneadie]

Same problem

[johnpsco]

Oh I paid on my second box.  If I cannot see if live I want a full refund.  You know what I mean we paid for a live event not repeats after the fact.  Disgusting 

[Alaneadie · Accepted solution]

Completely agree.
Pay for live event. It doesn't play, and the 'support' is an automated service that resets your box (like we can't do that ourselves) then tells you that they're closed and to call back 4 hours after the event you pay for is finished.
Really poor, Virgin.

[johnpsco]

Do they give refunds? Mate just go to watchwrestling.in and stream it, Dunno if the issue is with sky or virgin but it’s not our problem 

[Alaneadie]

Not sure mate, but I'll be expecting a refund and a good explanation for the poor service and non existent support.

[johnpsco]

Plugging in the PS4 and just streaming it.  I am expecting a refund 

[farhanAli20]

Yeah, I agree 100% . We should be given refund. We paid for Live event not repeat.

[johnpsco]

Still no luck????