Menu
Reply
  • 25
  • 0
  • 1
Rippon906
Tuning in
280 Views
Message 1 of 4
Flag for a moderator

Hayu

Hayu down once again?

Please advise what is going to be done about this 

0 Kudos
Reply
  • 2.53K
  • 81
  • 127
Forum Team
Forum Team
211 Views
Message 2 of 4
Flag for a moderator

Re: Hayu

Hi Rippon906,

 

I'm sorry to hear this. 

 

What error message are you getting?

 

^Martin

0 Kudos
Reply
  • 25
  • 0
  • 1
Rippon906
Tuning in
181 Views
Message 3 of 4
Flag for a moderator

Re: Hayu

No error message.

Channel stays on the loading screen with (small loading circle stuck)

0 Kudos
Reply
  • 4.66K
  • 314
  • 285
Forum Team
Forum Team
147 Views
Message 4 of 4
Flag for a moderator

Re: Hayu

Thanks Rippon906, 
 

Can you confirm how are you trying to access Hayu? 

 

Is this via the channel or via the apps directly? 

 

Can you access Hayu on any other device?

 

Do you have issues with any other apps we offer or any On Demand and Catch Up content? 

 

Can you confirm how many boxes you have, does the issue happen on more than one box? 

 

If it's only happening on one of the boxes can you try the following:

 

Home, Settings, Help and settings, Network, Connect to Virgin Media Now 

 

Also when was the last time you rebooted the box? 

 

Let us know how you get on with all of that and we'll take it from there. 

Emma_C - Forum Team
0 Kudos
Reply