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Message 21 of 37
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Re: Hayu show not working

Hi CJB236, 

 

Thanks for your post and welcome to our community 🙂

 

Can you confirm if you've tried using the Hayu app? Are you just having an issue accessing this via your V6 box?

 

Thanks,

 

Alex_Rm

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Message 22 of 37
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Re: Hayu show not working

Sorry you're still having an issue with this JessyS,

 

Can you please also confirm if you have the issue accessing it via the TV box and via the app, or just one?

 

Thanks,

 

Alex_Rm

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JessyS
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Message 23 of 37
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Re: Hayu show not working

Hi Alex

It works on the Hayu app fine when trying to play on a tablet.

However when i go to Hayu on virgin TV box it will not play through that. If you click on The Hills it does nothing. It doesnt even buffer or anything.

 

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Message 24 of 37
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Re: Hayu show not working

Thanks for getting back to me, 

 

We're currently looking into this, we've not had a response back about it yet, but I'll let you know as soon as we've had an update.

 

I'm sorry for any inconvenience caused.

 

Alex_Rm

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Fi71
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Message 25 of 37
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Re: Hayu show not working

Same issue for me when I go into apps and games and click on Hayu app it’s just a black screen with the buffering cog turning ! Any update on this issue ? 

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JessyS
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Message 26 of 37
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Re: Hayu show not working

I dont even get as far as it buffering!

When i press ok on that show absolutely nothing happens. Its like it doesnt even register i'm clicking on it.

Nothing has been resolved. Nobody cares...

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Lisa1875
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Message 27 of 37
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Helpful Answer

Re: Hayu show not working

No one cares and no one has bothered to get back to me after around 9 weeks of bringing it to their attention! Worst customer service ever! 

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Message 28 of 37
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Re: Hayu show not working

Hi Lisa1875 & Fi71

 

Just to confirm, is it all of "The Hills" or just a specific episode?

 

Thanks Joe_F

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Lisa1875
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Message 29 of 37
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Re: Hayu show not working

All of the hilld

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Message 30 of 37
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Re: Hayu show not working

There is an ongoing issue with this, I appreciate this is frustrating. The team are working hard to get that fixed.

 

Thanks Joe_F

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