Menu
Reply
  • 1.08K
  • 63
  • 74
Forum Team
Forum Team
487 Views
Message 21 of 36
Flag for a moderator

Re: Hayu show not working

Hi CJB236, 

 

Thanks for your post and welcome to our community Smiley Happy

 

Can you confirm if you've tried using the Hayu app? Are you just having an issue accessing this via your V6 box?

 

Thanks,

 

Alex_Rm

0 Kudos
Reply
  • 1.08K
  • 63
  • 74
Forum Team
Forum Team
487 Views
Message 22 of 36
Flag for a moderator

Re: Hayu show not working

Sorry you're still having an issue with this JessyS,

 

Can you please also confirm if you have the issue accessing it via the TV box and via the app, or just one?

 

Thanks,

 

Alex_Rm

0 Kudos
Reply
  • 11
  • 0
  • 0
JessyS
Joining in
483 Views
Message 23 of 36
Flag for a moderator

Re: Hayu show not working

Hi Alex

It works on the Hayu app fine when trying to play on a tablet.

However when i go to Hayu on virgin TV box it will not play through that. If you click on The Hills it does nothing. It doesnt even buffer or anything.

 

0 Kudos
Reply
  • 1.08K
  • 63
  • 74
Forum Team
Forum Team
478 Views
Message 24 of 36
Flag for a moderator

Re: Hayu show not working

Thanks for getting back to me, 

 

We're currently looking into this, we've not had a response back about it yet, but I'll let you know as soon as we've had an update.

 

I'm sorry for any inconvenience caused.

 

Alex_Rm

0 Kudos
Reply
  • 8
  • 0
  • 0
Fi71
Joining in
313 Views
Message 25 of 36
Flag for a moderator

Re: Hayu show not working

Same issue for me when I go into apps and games and click on Hayu app it’s just a black screen with the buffering cog turning ! Any update on this issue ? 

0 Kudos
Reply
  • 11
  • 0
  • 0
JessyS
Joining in
305 Views
Message 26 of 36
Flag for a moderator

Re: Hayu show not working

I dont even get as far as it buffering!

When i press ok on that show absolutely nothing happens. Its like it doesnt even register i'm clicking on it.

Nothing has been resolved. Nobody cares...

0 Kudos
Reply
  • 8
  • 2
  • 1
Lisa1875
Tuning in
302 Views
Message 27 of 36
Flag for a moderator
Helpful Answer

Re: Hayu show not working

No one cares and no one has bothered to get back to me after around 9 weeks of bringing it to their attention! Worst customer service ever! 

0 Kudos
Reply
  • 1.27K
  • 54
  • 98
Forum Team
Forum Team
256 Views
Message 28 of 36
Flag for a moderator

Re: Hayu show not working

Hi Lisa1875 & Fi71

 

Just to confirm, is it all of "The Hills" or just a specific episode?

 

Thanks Joe_F

0 Kudos
Reply
  • 8
  • 2
  • 1
Lisa1875
Tuning in
255 Views
Message 29 of 36
Flag for a moderator

Re: Hayu show not working

All of the hilld

0 Kudos
Reply
Highlighted
  • 1.27K
  • 54
  • 98
Forum Team
Forum Team
252 Views
Message 30 of 36
Flag for a moderator

Re: Hayu show not working

There is an ongoing issue with this, I appreciate this is frustrating. The team are working hard to get that fixed.

 

Thanks Joe_F

0 Kudos
Reply