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JessyS
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Message 1 of 24
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Hayu show not working

Currently i'm not able to watch a show on Hayu.

My subscription is through Virgin and after contacting Hayu direct they say thats its a problem with Tivo and the show is playing fine on their platforms.  They have said the problem has been raised with Virgin.

Unfortunately over a week later its still not working. Any idea how long this take to fix?

Its The Hills that will not play. All other shows are working fine. 

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Message 2 of 24
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Re: Hayu show not working

Hi JessyS, 

 

Welcome to the community Smiley Happy 

 

I am sorry to hear you are having problems viewing a particular show on the HeyU app.   When you select the show, do you get any error messages or is it constantly buffering?

 

Can you also please confirm if you are using a V6 box and having problems whilst using other apps?

 

Thanks, 

 

 

 

 

Nat
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JessyS
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Message 3 of 24
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Re: Hayu show not working

Hi Nat

Its a V6 box.

When I click OK on the show nothing happens at all. No error message, no buffering. The V6 box light flashes each time i press the button to indicate it has 

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JessyS
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Message 4 of 24
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Re: Hayu show not working

It has recognised my command but nothing happens.

All other shows are working perfectly fine.

I tried to send you a video but i cant upload it as its not a supported file type.

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Message 5 of 24
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Re: Hayu show not working

This sounds odd Smiley Sad 

 

I apologise again for this. Since your last post has there been any change to the HeyU app? Is it still giving the same error? 

 

Keep me posted. 

Ryan_N - Forum Team
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JessyS
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Message 6 of 24
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Re: Hayu show not working

No change unfortunately.

I'm not even getting an error, its just not doing anything at all when i click on it. Only this show too! 

If i could figure out how to upload a video I would to show you. 

Very strange?

 

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Message 7 of 24
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Re: Hayu show not working

I apologise for the delay in response. I am trying to chase this up with our team. As soon as I have an answer I shall let you know Smiley Happy 

Ryan_N - Forum Team
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JessyS
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Message 8 of 24
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Re: Hayu show not working

Hi Ryan

Any news?

Is it a known problem to Virgin or might it just be my machine? 

I've done all the usual reboot, clear cache etc but nothing has worked.

We're getting on for 4 weeks now ands it quite annoying that there is still not hint of a solution.

Thank you

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Message 9 of 24
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Re: Hayu show not working

I apologise for the delay in response here JessyS, I have chased this again for you. 

 

I have been advised that you would need to report this as a fault as there is no other replications of the error. I have checked everywhere and can't find anything at all. 

 

I take it you're still having the issue? 

 

Ryan_N - Forum Team
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JessyS
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Message 10 of 24
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Re: Hayu show not working

Yes this is still a problem unfortunately.

How do i report it as a fault? Is it on the website?

Is there anything else i could try with the box other than a reboot?

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