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irritated81
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Hayu - my app isn't working...

I havent been able to use the Hayu app for weeks now... Is anybody else having the same problem?

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Re: Hayu - my app isn't working...

Hello irritated81,

 

Welcome to the community!

 

I would like to look into this for you so what happens when you try to use the Hayu app?

 

If you haven't already tried this then reboot the box by the mains to see if there's any improvement.

 

Looking forward to hearing from you.

Rose
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irritated81
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Re: Hayu - my app isn't working...

I've tried this several times and it just won't play... the app will load but no programmes will start... I get an error message every time...
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Re: Hayu - my app isn't working...

Hi irritated81,

Thanks for getting back to us!

Really sorry again for the trouble you've had with the Hayu App.

Our network team has picked up an issue with Hayu app and are currently working to get it fixed as soon as possible. As soon as we get an update we'll let you know.

All the best! Smiley Very Happy

Josh


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irritated81
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Re: Hayu - my app isn't working...

This has been going on for weeks... you constantly advertise an app I can't use..: I would appreciate this being escalated for some form of compensation against my bills. Many thanks.
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Re: Hayu - my app isn't working...

Hi irritated81,

I'm really sorry again for the trouble, I can understand how frustrating this can be!

Unfortunately, we cannot provide a credit in this instance as access to the Hayu app through our box is free of charge.

We'll update you as soon as we get this sorted out.

All the best! Smiley Very Happy

Josh


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