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Forum Team (Retired) Josh_RW
Forum Team (Retired)
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Message 11 of 17
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Re: HayU on the move no longer working

Hi Scrasey2,

 

Thanks for posting!

 

The issues has been identified and Hayu are working to get this sorted. We'll update the Community if there's any updates on this.

 

All the best

 

Josh


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Mrskelkerrigan
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Message 12 of 17
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Re: HayU on the move no longer working

Is there any uodate on this?

I'm having exactly the same issue. It was working fine but now its telling me my subscription is no longer active and when i try and enter the code from my TiVo box it says its not valid.

So frustrating!

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Forum Team (Retired) Ben_N
Forum Team (Retired)
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Message 13 of 17
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Re: HayU on the move no longer working

Hi Mrskelkerrigan,

 

Really sorry to hear this. 

 

How are things looking at the moment?

 

Thanks

Ben_N

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Mrskelkerrigan
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Message 14 of 17
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Re: HayU on the move no longer working

Screenshot_20190108-093842.jpg

 That's the error I'm getting. Hayu is working on my virgin media box, its just the app that's not working so I know i still have a subscription. I've tried re-entering the code from the tv app again but it says its not valid

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Forum Team (Retired) Ben_N
Forum Team (Retired)
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Message 15 of 17
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Re: HayU on the move no longer working

Is this with the VM Prefix attached?

 

Thanks

Ben_N

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savvychels
On our wavelength
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Message 16 of 17
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Re: HayU on the move no longer working

Deleted post as found another which has the exact issue I’m having

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Wendy
Relatively Happy VM Customer
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Jenny52
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Message 17 of 17
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Re: HayU on the move no longer working

I’m having the exact same issue! Enter the code from the TV on the website as part of the registration process and get the message “Sorry, something went wrong!”

ive reset my box, my hub even my phone! Still not working! Help please!

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