Virgin Media Community

[Josh_RW]

Hi Scrasey2,

Thanks for posting!

The issues has been identified and Hayu are working to get this sorted. We'll update the Community if there's any updates on this.

All the best

Josh

[Mrskelkerrigan]

Is there any uodate on this?

I'm having exactly the same issue. It was working fine but now its telling me my subscription is no longer active and when i try and enter the code from my TiVo box it says its not valid.

So frustrating!

[Ben_N]

Hi Mrskelkerrigan,

Really sorry to hear this. 

How are things looking at the moment?

Thanks

Ben_N

[Mrskelkerrigan]

 That's the error I'm getting. Hayu is working on my virgin media box, its just the app that's not working so I know i still have a subscription. I've tried re-entering the code from the tv app again but it says its not valid

[Ben_N]

Is this with the VM Prefix attached?

Thanks

Ben_N

[savvychels]

Deleted post as found another which has the exact issue I’m having

[Jenny52]

I’m having the exact same issue! Enter the code from the TV on the website as part of the registration process and get the message “Sorry, something went wrong!”

ive reset my box, my hub even my phone! Still not working! Help please!