Menu
Reply
  • 1
  • 0
  • 0
Robcourt
Joining in
236 Views
Message 1 of 3
Flag for a moderator

HD channels unwatchable due to glitching

Since moving in and the set up by installer, my HD channels constantly glitch, pixelated I usually change channel to SD putting off calling but today wanted to watch BT sport which only has HD channels. Can someone help?

0 Kudos
Reply
  • 2.22K
  • 166
  • 358
japitts
Problem sorter
218 Views
Message 2 of 3
Flag for a moderator

Re: HD channels unwatchable due to glitching

Yep, it'll be a signal issue or faulty box, either of which can only be resolved by Virgin engineers/techs intervening. This is mainly a user-based forum (VM staff wade in a few days later if necessary), so you can either wait for them to pick this post up or call into faults-CS, report the fault immediately and get VM on the case...

The chances are you'll need a tech visit, so the sooner it's booked the sooner it'll get fixed!

0 Kudos
Reply
  • 4.69K
  • 316
  • 286
Forum Team
Forum Team
185 Views
Message 3 of 3
Flag for a moderator

Re: HD channels unwatchable due to glitching

Hi Robcourt, 

Thanks for your post and welcome to the community. 

I'm really sorry that since moving you've been having an issue with the channels glitching and pixelating. 

We'd be able to help with this certainly but we would need a closer look at your account, therefore we'll take this to a PM and see what we can do. 

Keep an eye out for our message 🙂

 

Emma_C - Forum Team
0 Kudos
Reply